Shipping Policy

At Aniplush, we're committed to getting your new cozy companion to you as quickly and safely as possible! We strive to provide a smooth and reliable shipping experience for every customer.

Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and potential delays.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

• Processing times do not include weekends or public holidays.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During periods of high demand, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

2. Shipping & Delivery Times

Once your order has been shipped, please allow up to 12 business days for delivery.

Please note:

• Delivery times are estimates and may vary depending on your location.

• Shipping times do not include the initial 1–2 business day processing period.

• Weekends and public holidays are not included in business day calculations.

• Unforeseen circumstances may occasionally result in delivery delays.

While we strive to meet our estimated delivery times, exact arrival dates cannot be guaranteed.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow time for your tracking information to update after receiving your shipping confirmation.

If you have questions regarding your order's status, please contact us at aniplush.info@gmail.com.

4. Shipping Delays & Unforeseen Circumstances

Although we work with shipping carriers to ensure timely delivery, certain circumstances may occur beyond our control.

These may include:

• Weather conditions or natural disasters.

• Customs inspections or clearance delays.

• Carrier disruptions or logistical issues.

• Public holidays or increased shipping demand.

• Incorrect or incomplete shipping information.

Aniplush is not responsible for delays caused by circumstances outside our reasonable control. However, we will do our best to assist customers experiencing shipping-related issues.

This provision does not limit any rights or remedies available under applicable consumer protection laws.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please double-check your shipping address before completing checkout.

If you notice an error, contact us immediately at aniplush.info@gmail.com.

We will do our best to accommodate address changes before shipment. However, changes cannot be guaranteed once an order has been processed or dispatched.

6. Lost, Missing, or Damaged Packages

If your package is lost, missing, or arrives damaged, please contact our support team at aniplush.info@gmail.com.

Please include:

• Your order number.

• A description of the issue.

• Relevant tracking information.

• Photographs of any damage, if applicable.

We will review your concern and assist with the appropriate next steps.

Shipping-related concerns and any applicable remedies will be handled in accordance with our store policies and applicable consumer protection laws.

7. Contact Us

Have questions about shipping, delivery times, or your order?

We're here to help!

Aniplush Customer Support

Email: aniplush.info@gmail.com

At Aniplush, we're dedicated to making your shopping experience as comfortable and enjoyable as the products we offer!

8. Your Consumer Rights

This Shipping Policy is subject to all applicable consumer protection laws.

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded.

Where applicable law requires Aniplush to provide a refund, replacement, or other remedy relating to shipping or delivery, those legal requirements will take precedence over this policy.