Refund policy

Refund & Return Policy

At Aniplush, your satisfaction matters to us! We want you to shop with confidence, which is why we offer a 30-Day Money-Back Guarantee on eligible purchases.

Please review the following policy carefully to understand our return and refund conditions.

1. 30-Day Money-Back Guarantee

Changed your mind? We offer a 30-day return window, beginning on the date your order is delivered.

To qualify for a return, your item must meet all of the following conditions:

  • The item must be completely unused, untouched, and in its original condition.

  • The item must be free from damage, defects, stains, dirt, or any signs of wear.

  • The item must not have been washed, altered, or modified in any way.

  • The item must be returned with its original packaging.

  • Proof of purchase or an order confirmation must be provided.

  • The return request must be submitted within 30 days of delivery.

Please note: Products that have been used, damaged, altered, or otherwise fail to meet these requirements are not eligible for a refund under our 30-Day Money-Back Guarantee.

Aniplush reserves the right to decline voluntary return requests that do not meet these conditions.

2. Refund Eligibility

Aniplush does not offer refunds or returns outside of our 30-Day Money-Back Guarantee, except where required by applicable consumer protection laws.

This means:

  • Refunds are only available for products meeting all eligibility requirements outlined in Section 1.

  • Products that have been used, damaged, or altered are not eligible for voluntary refunds.

  • Requests submitted after the 30-day return window are not eligible under our Money-Back Guarantee.

  • Refunds, replacements, or other remedies will be provided outside these conditions only where required by applicable law.

Any mandatory consumer rights remain unaffected by this policy.

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact our support team at aniplush.info@gmail.com with your order number, a description of the issue, and clear photographs.

Aniplush does not offer a separate voluntary product warranty.

However, where applicable law requires a refund, replacement, or other remedy for damaged, defective, or incorrectly supplied products, Aniplush will comply with those legal obligations.

All such requests will be reviewed in accordance with applicable consumer protection laws.

4. How to Request a Return or Refund

To begin a return request:

  1. Contact us at aniplush.info@gmail.com within 30 days of delivery.

  2. Provide your order number and the reason for your request.

  3. Confirm that your product meets all return eligibility requirements.

  4. Our customer support team will review your request and provide further instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

5. Return Shipping

For eligible returns under our 30-Day Money-Back Guarantee, customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

Return shipping instructions will be provided once your request has been reviewed.

Aniplush is not responsible for return packages lost or damaged during transit, except where responsibility cannot legally be excluded.

6. Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the transaction.

Refunds will only be issued for eligible returns under our 30-Day Money-Back Guarantee or where required by applicable law.

7. Contact Us

Have questions about your order, return eligibility, or refund request?

Our customer support team is here to help!

Email: aniplush.info@gmail.com

At Aniplush, we're committed to providing a positive shopping experience and helping our customers enjoy their new cozy companions!

8. Your Consumer Rights

This policy is in addition to any rights or remedies available under applicable consumer protection laws.

Nothing in this policy limits, excludes, or overrides any consumer rights that cannot legally be excluded.

Where applicable law requires Aniplush to provide a refund, replacement, or other remedy, those legal requirements will take precedence over the conditions outlined in this policy.